I feel the same. I like cabelas dont get me wrong. Its a cool experience everytime I go because of all the taxidermy, aquariums, and I love that elk sandwich but prices are higher and customer service lags. Went to bass pro shops in CO and spent more money and got more because of the CS and prices. I shop primarily at sportsmans for my needs now since bass pro isnt currently in utah.I am just the opposite opinion. I do not like cabelas at all. Priced too high and I dont like their csr's. I have had nothing but great encounters with bass pro.
Well said. My worst cabelas experience was being confused at the gun section. When I asked for help I was rudely pointed to the draw your paper number dispenser and I now feel like an idiot customer moment. That should never happen to a paying customer. I've had much more pleasant gun purchasing experiences at sportsmans and even walmart.the few experiences i've had at bass pro were all positive. Cabelas on the other hand is a mixed bag. some of the CS reps are awesome but most of those have been let go or moved on in recent years. the checkout experience is painful and longer than it needs to be. the gun counter was not worth approaching for years. in fact it took so long to see a rep that i often gave up. its better now but still not as simple as scheels. i always felt talked down to at cabelas when i was in the firearms section.
competition is good, that's why it's nice that scheels and sportsman's are here too. you'll get better buys when retailers compete for your business. customer service improves too.