It's a government deal.Here is a novel idea, instead of starting the process at 8am how about starting it at 6pm and only allowing each person to purchase two tags.
The same with in person sales, start at 6pm and only allow 2 tags.
They can only do 8-5 with weekends and Holidays off. Starting something at 6 pm would not fly.
Only the field officers have to work other hours.