They were super nice to me. I found a jacket at a great price. Sure, it was an obvious factory reject, inside it looked like I was the one on the sewing machine. But, the fabric is good, it looks fine from the outside (well, close enough, I'm not the sort to wear camo in town) and I just tell myself it'll be tough because what was meant to be one row of stitches is now like two and a half!